Biotest Plasma Center Visa prepaid card balances may be checked by phone, text, or over the internet at www.prepaid.citi.com/biotest. Biotest Plasma Centers compensate plasma donors for their life-saving gifts by adding funds to an individual prepaid account. The accounts are reloadable and there is no maximum balance, so donors may give repeatedly without fear of losing funds. Plus, unlike cash, Citi prepaid cards come with “zero liability” protection, and can be replaced if lost or stolen.
To register an account, first-time users can use prepaid.citi.com/biotest and click on the “Register your card now” link. Cardholders will be prompted to enter their individual card number, located on the front of the card, and the security code located on the reverse side. Afterwards, cardholders will be instructed to answer a few additional questions and create a unique username and password. To help improve the strength of a password, use a combination of upper and lower case letters and at least one numerical character.
Users who have already registered their card may log in by entering their username and password directly. Should a password or username be forgotten, card holders may recover their accounts by clicking on the “Forgot Username” or “Forgot Password” links, respectively, and follow the instructions. To check the balance on an account without logging in, or if a personal account has not yet been set up, click the link underneath the heading “In a hurry?” and provide the card number and security code. All the tools needed to manage funds can be found within any registered, valid and current online account.
Once registered, Biotest card holders can:
- check the balance remaining on their card
- see transaction history
- change a personal identification number (PIN)
- update personal information
It is important to note that users must set up a PIN in order to use their Biotest prepaid cards as debit and be able to withdraw cash at ATMs. Please note that there is a $1.50 service charge for domestic ATM withdrawals and a $3.50 fee for international withdrawals. There is also a $3.00 inactivity fee levied on accounts that have had no activity for 90 days. Additional information about fees and charges may be found by logging into a personal account and checking the FAQ page.
To set up an initial PIN, please call cardholder services at 1-800-225-1115 and follow the voice prompts. To report a card lost or stolen, please call 1-877-855-7201. For additional help, log in to a personal account at www.prepaid.com/biotest or call the customer service number located on the back of each Citi Prepaid Visa.