Citi T-Mobile Refund

Manage a T-Mobile Refund card online at Debit cards offer a convenient way to give back to customers for overpayment. They are a great alternative to cash or checks for customers who do not have a credit or debit account with a traditional bank, and they are protected against theft or fraud by the MasterCard network.

In the event of an overpayment on an account, T-mobile customers may ask for their repayment to be sent in the form of a Citibank prepaid card. This form of credit will be set in the mail 6-10 business days after the restored funds have been processed. Once received, customers need only sign the back, and it’s ready for use anywhere MasterCard is accepted! account holders may check their balance any time at by simply entering the full number and the security code located on the back of the card.


Reimbursement made easy with Prepaid Citi T-Mobile Refund.

Users with a valid and current account may click “Log in with full account access” to log-in with their username and password. The Prepaid Citi T-Mobile Refund service is free, and requires a valid e-mail address upon sign-up. Effective March 30, 2012, customers are required to setup new security questions and answers. This provides an additional layer of security to help protect against fraud and identity theft.

The T-mobile prepaid card offers:

  • $0 monthly maintenance fee
  • $0 withdrawal fees at in-network ATMs
  • Protection from loss by the MasterCard Zero Liability policy


For any questions regarding the Citi Prepaid card, please contact Customer Service at 800-522-7458. In order to request a refund, please contact T-Mobile customer service. Call 611 from any T-Mobile phone, or (877) 746-0909 from another line. Customer service representatives are available from 4 a.m. to 7 p.m. PT. Automated care is available 24/7. Please have the following information available: The mobile number of the account, the password, the last 4 digits of the Social Security Number used to activate it, and the current billing address.

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