One Vanilla Prepaid

Manage a Vanilla Gift, OneVanilla Prepaid, or MyVanilla Card at www.onevanilla.com, one convenient website for every prepaid need. A OneVanilla Prepaid Card or Gift Card can be purchased from any participating retailer and loaded with an initial monetary amount, then used just like a credit or debit card wherever MasterCard is accepted. Vanilla cards offer flexible spending options with the ability to upgrade to a personalized MyVanilla account.

Quickly check the remaining balance on any Vanilla card by visiting OneVanilla.com and entering the card number, expiration date, and security code located on the back of the card in the provided fields and click “Submit.” Users may also select a PIN. Although this is not required, it provides an extra measure of security. Simply perform a debit transaction and select a 4-digit PIN when prompted. Cards may be used without a PIN by selecting “Credit” at time of check-out.

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Online purchases and other transactions requiring a zip code, such as at gasoline stations, cannot be authorized without registering a ZIP code. After purchase, go to OneVanilla.com and click on the “Register Zip” link in the lower left corner of the window. Provide the card’s number, expiration date, and security code. Users will then be asked for additional personal information such as name and address before the card can be registered. For even more versatility, apply for a Reloadable Prepaid Debit Card from OneVanilla by clicking on the “Try MyVanilla” link in the upper right corner.

A MyVanilla Prepaid Debit Card offers several additional benefits:

  • Personalized with account holder’s name
  • Reloadable at any Reload Center associated retailer
  • Direct deposit for government checks, paychecks, social security, or tax refunds
  • Direct pay online for bills—no more sending checks in the mail
  • Cash back and ATM withdrawal capability
  • No monthly fee account fee, but other fees apply; see cardholder statement for details.

Note that funds on a card never expire; the date provided on the card is primarily for security purposes. If funds remain on a card after the expiration date has passed, contact Customer Service, available 24 hours a day, 7 days a week, at 1-877-770-6408 to request a new card. To dispute a charge, report a card lost or stolen, or for additional questions about an account, please call Customer Service and provide the card holder’s name, account number, approximate date of error, and monetary amount, if applicable. Written correspondence may be sent to: One Vanilla Prepaid MasterCard Customer Service, P.O. Box 826, Fortson, Georgia, 31808.

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