Prepaid RBC Card Balance

Manage an RBC Visa Gift or Prepaid Card online at Gift Cards offer greater flexibility than store gift cards and more protection than cash. They can be used virtually anywhere in the world Visa is accepted, including online and telephone retailers.

Whether to pay for basic needs or an extravagant treat, a Visa Prepaid issued by the Royal Bank of Canada is the perfect gift. Users are not forced to use all the funds at one store or to buy things they don’t really want or need. Plus, Visa security features provide protection if the Card is lost or stolen. Corporate clients can also benefit from the flexibility, security, and possibilities of Visa Prepaid Cards by integrating them into a reward or incentive program. Recipients are guaranteed to be able to use their reward in its entirety. In order to make purchases online, users must first register their card at so that the appropriate billing information can be provided to the merchant.

More about MyRBCCardBalance

To register a card, go to My RBC Card Balance and enter the prepaid number, last 4 digits of the associated phone number, and the 3-digit security code located on the back. Then, follow the on-screen instructions. Users will need to provide certain identifying information, such as name and address, in order to register the card. Once completed, the card can be used not only at merchants that accept Visa, but also for online or telephone purchases that require a billing address be provided.

Holders can log-in anytime to:

  • See transaction history
  • Check remaining balance
  • Update personal information
  • View list of fees
  • And more!


Effective July 31, 2015 RBC will no longer offer new RBC Visa Commercial Prepaid Card programs. Existing programs in place will continue to operate, but there may be restrictions applied to new issuances and new loads. Non-reloadable gift cards purchased from an RBC branch are not affected by this change.

For additional information about a commercial program, please contact Prepaid Client Services Team toll- free at 1-855-229-9990. For general customer service, to find a card’s current balance, or other inquiries, call toll-free 1-866-466-8079 in Canada or send an e-mail to Customers outside of Canada or in the U.S. may call collect 1-954-377-4480. Written correspondence may be sent to Cardholder Services, P.O. Box 7235, Sioux Falls, SD 57117-7235.


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