Prepaid Rewards Center

Log in to your prepaid rewards card account using your 16 digit card number with Locate the card account number box located at the top right-hand corner of the screen, and enter the 16 digit card number located on your card to set up your online account. If you already have an online member account, you can enter your login information in the required box.

Returning cardholder login uses the same 16 digit card number to sign into your online account. Simply enter the card account number at to have complete access and account management. When creating your account you will need to locate the tracking number that is on the back of your card and enter it when prompted. This information allows you get your card’s history as well as the ability to change your contact information.


Once logged in you will also be able to locate the frequently asked questions or FAQ page that deals with the most commonly occurring issues, concerns or problems when dealing with your prepaid rewards center account. The prepaid rewards Visa card looks like any other credit card and can be used in most situations. However, this rewards card is not accepted at ATMs or at gas pumps.

Where to Use Your Prepaidrewardscenter Card

Although this Visa rewards card appears like any other credit card, it is not usable in all situations. A point-of-sale system is required, therefore you cannot use it at ATMs or gas pumps. When prompted always select the credit option as there is no PIN number assigned to your card. Choose credit, and sign the receipt after you make your purchase. Mail order purchases can also be done using your rewards card.


Should you require any further assistance, click the help link located at the top right-hand corner of the screen for further assistance. If your card has been lost or stolen, click the link located at the bottom right-hand corner that allows you to complete and mail the form to the address provided. The affidavit of fraud form must be notarized by license Notary Public to be valid. Send your notarized affidavit of fraud form to the following address:

Cardholder Services
700 State Hwy. 121 Bypass
Suite 200 Lewisville, TX 75067

Please note that faxed or copies of the completed affidavit of fraud form cannot be accepted. Any disputes regarding a lost or stolen card are generally processed within 5 to 7 business days from when the form is received. It can take up to 30 days for the credits to be applied to your card after the form is processed. If a replacement card is necessary, it will be mailed to the address listed on the notarized affidavit of fraud form.

For account access visit: and follow our instructions to quickly log in!

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