Telstra Telecommunications

Manage a Telstra account online at Offering services for phone, TV, broadband, and mobile, Telstra is Australia’s leading telecommunication service company. Now, get the freedom of a prepaid mobile plan with the experience and security of Telstra!

Telstra is proud to help customers improve how they connect with each other. That’s why they offer prepaid SIM cards in addition to monthly service plans.  Simply bring a compatible device and account information from a previous provider to the nearest Telstra get started! Customers who do not already have an account at must be able to verify their identity with an approved form of ID.

To simply recharge a pre-paid account, visit and hover the mouse pointer over “My Pre-Paid” and select “Recharge.” Enter the Pre-Paid number to recharge in the “Recharge Now” field and pay with a credit card, debit card or PayPal. Want to do more than just recharge? Click “Log In” and enter the username and password associated with the account.


When logged into Telstra, users can:

  • check and recharge balance
  • change Telstra Pre-Paid offer
  • view usage and recharge history
  • download a tax receipt
  • and more!


Having trouble with an account? Visit to get specific help. For general inquiries, or to speak with a customer service representative, call 1-800-132-200, Mon-Fri 8am-6pm AEST. Also, customers may visit their local Telstra  store for assistance.

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